Request for Help: Key Platform Issues in Kore.ai (Vector, Dialog Node, API, Web Crawling)

AI for Service
1

Dear Kore.ai Support Team,

I am encountering several issues in Kore.ai XO Platform:

  1. Vector Weight Configuration Blocked:
    I cannot access or edit “Composition” under Manage Weights in Search AI. No option appears for adding/editing vectors or adjusting weights.
  2. Missing Dialog Transition Node:
    I need to trigger another dialog flow (e.g., for “Register Now”), but my builder shows only “Process Node” and “Search AI Node”—no “Dialog Node” or similar option.
  3. Service Node API Failure:
    My API works perfectly in Postman, but fails in Kore.ai (“Error in Service execution”), even though all parameters, headers, and auth settings are correct.
  4. Web Crawling and FAQ Extraction:
    After web crawling for FAQs, extracted questions do not show up in Knowledge AI. Also, using “Manage Extracts” results in only one long Q&A item instead of separate questions.
  • FAQ pages are crawled successfully, but questions/answers aren’t indexed individually.
  • Only one extracted entry appears with a big, merged response.

Actions Taken:

  • Refreshed the UI, tried different browsers, and checked permissions.
  • Compared API configurations line-by-line with Postman’s settings.
  • Reviewed crawl and extract status.

Request:
Please advise how I can:

  • Unlock Composition weights and vector editing.
  • Connect dialog flows directly from buttons/messages.
  • Fix API call failures.
  • Properly extract and ingest multiple FAQs via web crawling so individual Q&As appear in Knowledge AI.

Thank you for your help.

Best regards,
Naveed

2

Hello Naveed,

Welcome to Kore.ai Community.
Please find our responses below your queries.

  1. Vector Weights – First enable vector generation in XO Platform → Model Library → Generative AI Tools. Once active, you can assign or adjust weights for search relevance.

  2. Dialog Node Not Found – This typically happens if you’re not inside a dialog flow bot or are on an older designer version. Switch to a dialog flow bot and refresh to see the option.

  3. Service Node API Failures – Verify API endpoint, authentication headers, and payload structure. Check the debug logs in the bot to identify exact error messages.

  4. FAQ Merge Issue in Web Crawling – Use crawler settings to refine extraction patterns or add anchors so that each FAQ is treated as a separate entry.

You can find step-by-step instructions in the Kore.ai Documentation.

Hope this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team.