Recognizing a Return from the Knowledge Graph

XO Platform
1

Hi Everyone,

I am trying to determine if an approach to determine if the user is returning from the knowledge graph. Currrently the approach goes as follows:

On initial entry to bot the context session data does not contain the key “historicTags” but upon user asking a FAQ the bot is directed to knowledge graph and returns back to bot with new “historicTags” field within context session data. Withing this “historicTags” field there is a key labeled “tags” which is an array and in it contains a field “intent FAQ”.

Can anyone confirm or deny if this is a proper approach is appropriate to determine whether or not user is returning from the knowledge graph? See example below:

“historicTags”: [
{
“tags”: [
“intent faq”,
“xyz”
]
}
]

Please also refer to this thread for further context.

2

Hi @jberean,

The historic tags holds the last executed task name i.e., dialog task/knowledge task etc.
You can extract the value from the tag array using:

context.historicTags[0].tags

You can also use the solution proposed in this link:

Either of the solution will suffice your requirement.

Let us know if you have any further issues/queries.

Regards,
Yoga Ramya

3

End of task does not seem to ever populate. Our current approach is to place a context output in the knowledge graph names “FAQ_Intent_Found” so when we return from the knowledge graph this field can be found in the historical tags. Can you confirm or deny this approach is sound?

4

Hi John,

As explained over the ticket, you can use historicalTags for your requirement.

Regards,
Yoga Ramya.

5

Hi Yoga,

once we found the historicTags in context then can we remove the object from the context , and also if we did that means it will impact NLP process.

Also is there a way to read NL Analysis in the script node as like context we are retrieving .

Thanks
Ram

6