Questions on Customizing Dialog GPT Behavior and Rollback Strategies

AI for Service
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Hello team, good day!

We have a few questions regarding the behavior and configuration of Dialog GPT based on our recent proof of concept (POC):

  1. Default Behavior Observation

    • During our POC, we noticed that both Dialogs and FAQs are enabled by default.
    • Is there a way to disable these by default or selectively enable them?

  2. Intent Routing Customization

    • We want Dialog GPT to handle only specific intents.
    • For other intents, we prefer to route them through alternative implementations such as:
      • findIntent API
      • NLP properties or custom logic
    • How can we configure Dialog GPT to support this hybrid intent handling approach?

  3. Rollback Mechanisms

    • In case the results from Dialog GPT do not meet our expectations, what rollback strategies are available?
    • Can we revert to a previous configuration or disable Dialog GPT selectively?

We would appreciate any guidance or best practices on achieving this setup.

Thanks in advance!
Swathi