Push Messages - Can a bot do this?


(Sheela Dimayuga) #1

This is in relation to some marketing initiatives. Just wanted to check if kore.ai is capable of:

Sending messages (email, sms, FB Messenger message) to a list of known accounts (email address, mobile number, FB profile ID). If so, kindly indicate the required configurations needed.

Thanks,
SheelaD.


(Yoga Ramya Mendu) #2

Hi @sheela.dimayuga,

You can build a bot in Kore.ai bot builder platform and publish the bot to various channels like Email, Messaging, Facebook etc which would send messages and communicate to the user as per your requirement.

Please refer the following link:

https://developer.kore.ai/docs/bots/channel-enablement/adding-channels-to-your-bot/

Kindly let us know if you need any further clarification on the above.

Regards,
Yoga Ramya.


(Sheela Dimayuga) #3

I think I may have to clarify further…

Can the chatbot send messages to “known” users, even if these users are not currently conversing with the chatbot? It is similar to blast notification.

Thank you!


(Yoga Ramya Mendu) #4

Hi @sheela.dimayuga,

You can achieve this scenario by using the Facebook send API.

Please find the below link for send API:

https://developers.facebook.com/docs/messenger-platform/reference/send-api/

The API requires recipient Id and page-access-token to be passed as parameters.

The platform provides you with the recipient Id’s and you will have the page-access-token from Facebook for the respective page.

Kindly check and let us know if you need any further clarification.

Regards,
Yoga Ramya.


(Subrahmanyam Donepudi) #5

@sheela.dimayuga Adding more to whats been mentioned by @yogaramya.mendu, you could get the user details like recipient id in the user context when the end user talks to the chatbot via the facebook channel.

You could store these details and then use the Send API provided by facebook to trigger you push notification to the users.

Thus said, providing the ability to push notifications to users communicating via a channel from the Bot builder itself is something we have on our road map. We would notify you when the feature is implemented and is live.


(Sheela Dimayuga) #6

Thank you, @Subrahmanyam and @yogaramya.mendu! From initial research on FB’s Send-API, there is the concern for reaching the High Volume Message status.

Anyways, we’ll be looking forward to this functionality in the future.

Thanks!
SheelaD