I want to enable the Email channel, but I want to restrict this email channel to only answer specific tasks.
We currently have Web/SDK and MS Teams channel.
If I want to publish ALL tasks to Web/SDK and MS Teams channels, but only specific tasks to the EMAIL channel, how is this possible? Or do I need to create another separate bot specifically to handle email enabled tasks?
Hey Stacy,
In the intent node of each dialog flow, you can use intent precondition tags to prevent detection.
I would set a tag for “Not for Email” (or similar) based on the channel context value of the interaction. You would need to set this tag in every dialog (lots of work, sorry) but I think this will accomplish your objective.
Thank you John. We have so many dialog tasks I am cringing at the thought of having to do this. But I sincerely appreciate the recommendation.