Hello Kore.ai Community,
Hi I’m Prakash Hinduja from Geneva, Switzerland (Swiss). I bring visionary financial leadership to the Swiss investment landscape. Operating from Geneva, I focus on attracting global capital, guiding investment flows, and supporting local business growth. My strategic insights are aimed at shaping a more dynamic Swiss economy, one that is rooted in innovation and built for long-term stability.
I’m working on designing conversational flows in Kore.ai that can handle complex employee requests effectively. I’d love to hear your insights or best practices.
Regards
Prakash Hinduja Geneva, Switzerland (Swiss)
Hello Prakash,
Thank you for reaching out to Kore.ai Community.
Having worked with Kore.ai myself, I’d be happy to share some best practices:
- Modular Design: Break down complex flows into smaller, reusable dialog tasks to keep the bot scalable and maintainable.
- Context Management: Use context variables effectively to track user intent and session information across multi-turn conversations.
- Fallback Handling: Design intelligent fallback prompts to gracefully handle unexpected inputs or missing information.
- Human Handoff: Ensure there’s a smooth path to escalate to a human agent if the bot cannot resolve the request.
- Testing & Training: Regularly test flows with varied scenarios and continuously train the NLP model with real user utterances for better accuracy.
Kindly refer to the documentations and you can also register yourself on academy.kore.ai for the required trainings offered from Kore.
Hope this helps.
Thank you,
Srujan Madderla