PBX SIP registration

SmartAssist
1

Hi community,

I have a doubt: in which way the SIP register goes?
From the smartAssist to our PBX or from our PBX to the SmartAssist?
in other words: our PBX needs to register to SmartAssist or perhaps SmartAssist needs to register to our PBX?

We have been making some test and we haven’t be able to connect our PBX and the SmartAssist.

Thanks in advance,
Jaume

2

Hi Jaume,

The SIP register will go from your PBX to SmartAssist. Your PBX needs to register to SmartAssist.
We can help you connecting your PBX to SmartAssist, needs to check the SmartAssist configuration.

Btw, register with your source IP, User name, password. If you need any help we can connect.

image
image1897×962 99.6 KB

Thanks,

3

Hi Pratik,

Thanks for the clarification…

We have tried to register our PBX 3CX with SmartAssist and we have gotten an 500 Internal Server Error in response message.

imatge
imatge1194×533 34.3 KB

imatge
imatge536×742 26.6 KB

imatge
imatge1003×742 21.9 KB

4

Hi Jaumef,

Could you try to disable the login and try to send Invite directly instead of register ?

Thanks,
Pratik

5

Hi Pratik,

Yes, disabling the login and sending the INVITE directly seems to work, but the call doesn’t continues.

Let me explain the test and the scenario:
1 make a call to 88888 from my 3CX extension (x302)
2 the call process ok from the sip trunk for kore.ai
3 when the Smart Assist answer the call, our PBX doesn’t send that OK to the extension
4 and the audio doesn’t connect

Watch at this SIP trace:

imatge
imatge1478×718 77.1 KB

I think that something from the OK from Kore.ai doesn’t like to our 3CX PBX.

Thanks & regards,
Jaume

6

The problem was solved.
Our PBX has a firewall and the IP of smartassist was blocked.
Once the IP has been unblocked the call was fine.