In the Default Conversation -> Event Handlers section there is a “On Connect” event and I’m looking for something similar for an outro message.
If I wanted to add an “end of chat” message how would you best advise implementing this?
I am also playing around with the idea of gathering user feedback at the end of a chat flow. I have add subscribed to the “onEvent” event (Fires everytime a Dialog or FAQ is finished) and then using the SDK I present the user with a quick reply template: “Please rate you chat experience” with 1 to 5 options.
When i click on a quick reply the bot gives the standard “I don’t understand what you mean but this is what I can do for you” as it’s is processing the number (1,2,3,4 or 5) as an utterance.
How would recommend building such a feature so that it doesn’t have to be added as a task to the end of every chat flow (assuming there are many chat flows so want to reduce repetition and create global behaviour).
Thanks in advance!