Outbound calls API error ( community version )

SmartAssist
, ,
1

hi team,
need you urgent support
while trying to setup outbound calls with instructions from documentation Outbound Calling API (SAVG) – SmartAssist
got the below
{
“errors”: [
{
“msg”: “Permission denied. Scope is incorrect!”,
“code”: 4002
}
]
}
API scope created on smart assist as below

outbound
outbound720×820 32.6 KB

2

Hi @m.gamal ,
You need to enable API Scope (SmartAssist Dialout) by clicking on add API scope. Please find screenshot for reference.

Screenshot 2024-01-23 at 5.45.53 PM
Screenshot 2024-01-23 at 5.45.53 PM1920×1247 124 KB

Thanks

3

as attached screenshot api scope added

4

Hi @m.gamal

Please share the API cURL which you are using.

5

curl -X POST
https://smartassist.kore.ai/api/1.1/public/bot/:/smartassist/dialout
-H ‘Content-Type: application/json’
-H ‘Authorization: Your_Auth_Token_Here’
-d ‘{
“bot”: “st-c562d2bd-3dc2-5424-a3f8-e5d5d86f538e”,
“target”: “tel:+2xxxxxxxxx”,
“caller”: “+17828256726”
}’

6

Hi @m.gamal

Please try using your bot id in the URL.

For Ex - https://smartassist.kore.ai/api/1.1/public/bot/st-c562d2bd-3dc2-5424-a3f8-e5d5d86f538e/smartassist/dialout

Replace ‘:’ in the URL with bot id and let us know if you are still facing any issues.

7

i got error we are unable to complete this request right now please try again later

8

@m.gamal pls send screenshot of error. I can successfully test the API at my end. Pls double check if voice channel in instance bot is Audio codes or SAVG.

This API only works for SAVG.

9

Hi Ajay,
kindly note that voice channel is Audio but i can’t get a screenshot as its voice test

10

@m.gamal I was referring to the error screenshot (believe you would using Postman/ or similar tool for making API call)

However, you need to make sure your instance bot is not using Audio codes channel. (as mentioned API will only work for SAVG channel as indicated in document).