Hi Team , I’m new to Kore.ai and would really like to know if Kore.ai XO platform has this (any of the) features below mentioned.
- Call customers when a particular event is triggered
- Perform an Automated workflow which has GenAi capabilities which interacts with the customers and understands the needs and relevant information and then finds it from connected database
- Handling the call upto a point where the Knowledge base is not enough to answer , and after exceeding that giving an option to handing over the call to a physical agent of ours
Can i achieve this using kore ai XO platform or any product of Kore.ai ?
Thanks in Advance!!