Outbound call With existing Automation Flow

XO Platform
1

Hi Team , I’m new to Kore.ai and would really like to know if Kore.ai XO platform has this (any of the) features below mentioned.

  1. Call customers when a particular event is triggered
  2. Perform an Automated workflow which has GenAi capabilities which interacts with the customers and understands the needs and relevant information and then finds it from connected database
  3. Handling the call upto a point where the Knowledge base is not enough to answer , and after exceeding that giving an option to handing over the call to a physical agent of ours

Can i achieve this using kore ai XO platform or any product of Kore.ai ?

Thanks in Advance!!

2

The XO platform can perform automated workflows with GenAI. Steps within the workflows can read and write to a connected database. The ability to initiate an outbound call from a list (campaign) and connect to a conversational bot is supported as a standard feature in XO version 11. Unfortunately, version 10 does not have the same capability. The 10 platform requires a third-party dialer to initiate the outbound call and then invite the bot into the conversation.

I know some users have tried to initiate an outbound call from a step inside a workflow, but this does not work for most applications. I wouldn’t waste time on it.

Hope this helps…good luck.

3

So XO platform cant be used for customized outbound calls when a trigger occurs ? like something happened and it triggers an automatic call to a particular person /payor and then performs a flow . That cant be achieved through Kore.ai XO platform ?
Thanks for your reply…