Outbound Call flow

Hi , I would like to create voice call flow from the bot to the user . How can it be done ?

Hello @anuka.gowda,

Welcome to Kore Community!!!

If our understanding is correct - you want to be able to trigger a response from the bot to user automatically.

To answer to that questions - Bots platform will only respond to a user’s input. I.e, until we have a trigger from users, bot does not communicate with the users.

Please clarify if the use case in detail, if there are any more questions.

Hello Sameera,
I have outbound flow in my outbound dialog task. however , I use postman post request to initiate it the outbound call /sms. I want to incorporate it in chatbot by creating a dialog task or something , so that It can initiate an outbound call/sms via chatbot.

Please guide me .

Khushboo Yadav

@k.yadav Please see the below link.

Hi after trying all the process as shown in documentation i am getting the out put as below attached screen shot what is the next step i have to do

Hello @vangimalla.reddy1 ,

Could you please share the curl used here ?

Thank you,
Srujan Madderla
Kore.ai Community Team

Hi @srujan.madderla https://smartassist.kore.ai/api/1.1/public/bot/st-d78b8918-c4fd-52a0-9540-74963f10363c/smartassist/dialout this is the url i am using
and i am getting the out put as conversation id

Hi @vangimalla.reddy1

Please confirm if you are using AudioCodes or SAVG as this API works only for SAVG as written in the documentation.

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Hi @srujan.madderla

when I am using outbound API call, i am getting below response

This is my crul
curl --location ‘https://smartassist.kore.ai/api/1.1/public/bot/st-21df4b37-b3e2-59ef-8c07-3566f7e52bce/smartassist/dialout
–header ’
–header ‘Content-Type: application/json’
–data ‘{
“bot”: “st-21df4b37-b3e2-59ef-8c07-3566f7e52bce”,
“target”: “tel:917799359065”,
“caller”: “+16509772175”,
“trunk”: “TRUNK”,
“timers”: {
“noSpeechTimeoutMs”: 12000,
“decisionTimeoutMs”: 15000,
“toneTimeoutMs”: 10000,
“greetingCompletionTimeoutMs”: 10000
“thresholdWordCount”: 4,
“machineDetection”: “detect”,
“notifyurl”: “https://de8a-115-114-88-222.ngrok-free.app/notify”,
“metadata”: {
“jobPosition”: “Software Engineer”,
“userName”: “John Doe”,
“companyName”: “abc corporation”,
“jobLocation”: “USA”