Outbound Call flow

General
1

Hi , I would like to create voice call flow from the bot to the user . How can it be done ?

2

Hello @anuka.gowda,

Welcome to Kore Community!!!

If our understanding is correct - you want to be able to trigger a response from the bot to user automatically.

To answer to that questions - Bots platform will only respond to a user’s input. I.e, until we have a trigger from users, bot does not communicate with the users.

Please clarify if the use case in detail, if there are any more questions.

3

Hello Sameera,
I have outbound flow in my outbound dialog task. however , I use postman post request to initiate it the outbound call /sms. I want to incorporate it in chatbot by creating a dialog task or something , so that It can initiate an outbound call/sms via chatbot.

Please guide me .

Regards,
Khushboo Yadav

4

@k.yadav Please see the below link.
https://docs.kore.ai/smartassist/api/outbound-calling-api-savg/

5

Hi after trying all the process as shown in documentation i am getting the out put as below attached screen shot what is the next step i have to do

Screenshot (56)
Screenshot (56)952×646 43 KB

6

Hello @vangimalla.reddy1 ,

Could you please share the curl used here ?

Thank you,
Srujan Madderla
Kore.ai Community Team

7

Hi @srujan.madderla https://smartassist.kore.ai/api/1.1/public/bot/st-d78b8918-c4fd-52a0-9540-74963f10363c/smartassist/dialout this is the url i am using
and i am getting the out put as conversation id

Screenshot (57)
Screenshot (57)948×768 83.8 KB

9

Hi @vangimalla.reddy1

Please confirm if you are using AudioCodes or SAVG as this API works only for SAVG as written in the documentation.

1 Like
10

Hi @srujan.madderla

when I am using outbound API call, i am getting below response

image
image1387×767 56.9 KB

This is my crul
curl --location ‘https://smartassist.kore.ai/api/1.1/public/bot/st-21df4b37-b3e2-59ef-8c07-3566f7e52bce/smartassist/dialout’
–header ’
–header ‘Content-Type: application/json’
–data ‘{
“bot”: “st-21df4b37-b3e2-59ef-8c07-3566f7e52bce”,
“target”: “tel:917799359065”,
“caller”: “+16509772175”,
“trunk”: “TRUNK”,
“timers”: {
“noSpeechTimeoutMs”: 12000,
“decisionTimeoutMs”: 15000,
“toneTimeoutMs”: 10000,
“greetingCompletionTimeoutMs”: 10000
},
“thresholdWordCount”: 4,
“machineDetection”: “detect”,
“notifyurl”: “https://de8a-115-114-88-222.ngrok-free.app/notify”,
“metadata”: {
“jobPosition”: “Software Engineer”,
“userName”: “John Doe”,
“companyName”: “abc corporation”,
“jobLocation”: “USA”
}
}’

11

Hello team Kore.ai,

I have doubt in this outbound calling. Using the given number we can call one number at time? For example I have to call “96545xxxxx” number from “+16234XXXXXX”. Now When I called for first time it made the call. Soon after 5 mins when started calling to same number, I’m not getting any call?

What could be the reason behind this? This is what happening to me. Why it is not possible to make quick calls to other numbers?