Number entity failing to capture 16 digit input.

[aambashth (Aditya Ambashth)]

Number entity is not capturing 16 digit input. The bot is integrated with twilio voice channel. For example: In logs of twilio, number is getting converted into +532-481-692-1457 853 (please consider spaces too).

Tried with string entity as well but there also it is not capturing 16 digit input. before completing the input form user it moves to the next node.

[sameera.tumuluri]

Hello @aambashth ,

The following post will help answer your query :

16 digit voice input recognition issues

Hi Team, We are trying validate a user through 16 digit passcode using SmartAssist and are facing the following challenges (using twillio): The 16 digits uttered by the user is not getting recognized by the bot correctly The bot is hearing window gets timed out and user is not able to enter the complete 16 digits. Is there a way, we can overcome the above 2 challenges? Thanks in advance