I integrated the Kore.ai XO platform with the Twilio voice channel. But it executes the welcome task (initial task) only. after that disconnect the call. I need to continue the call after the welcome task like the chatbot. How am I fix it?
Hi @vihangamihirangaz1 ,
Thank you for reaching out to Kore.ai Community.
Please share the screenshots of the error and also the configurations made for the flow.
That would help us to identify the issue.
Also, we suggest you to refer to the the steps mentioned in the below documentation and check if you missed any steps for the integration.
Thank you,
Srujan Madderla
Kore.ai Community Team
I have this same issue. My call keeps disconnect after the Welcome message. Would I have to build i dialog flow specifically for IVR? Or do I have to set up webhooks to send users response to twillio?
I’ve had this same problem when connecting with the voice channel and found a solution using a message node setting. When using voice, it is typical for the call to disconnect when the dialog flow encounters an “not connected” or “end of dialog” point. There are ‘Events’ that can be configured to deal with these situations, but the default settings will make the call drop. Try this…change the flow of your welcome message node to end with an Intent conditional statement as shown in the attached image. This will keep your call connected (did for me).
I hope this solves your issue…
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