I’ve included the utterance " i want to transfer my mobile" as an alternative in my KG.
When I type this this utterance exactly into the bot, it doesn’t seem to recognise the utterance at first, and gives me 2 options (including the correct one, but also another that is not correct).
When I go into Utterance Testing, the NLP identifies multiple intents. When I match the correct intent and try the bot again with the exact wording (" i want to transfer my mobile"), the bot has not learnt the correct utterance (still gives me 2 options, including correct and incorrect).
Why doesn’t the bot respond correctly to the exact utterance match that I’ve configured?..and why doesn’t the bot learn through testing when I tell it the correct match?
See config/output pics…