Multiple session for same user

[dipanjan.roy]

Hello,

We are using web sdk as channel for the bot; we are doing the authentication using JWT.

We came across a scenario, where if I login to the bot from two different sessions I can see the chat of one session in another.
Is there a way to restrict it to one session per user or disconnect from one session if I open a new session in a different window?

Thanks,
Dipanjan

[yogaramya.mendu]

Hi @dipanjan.roy,

Apologies for the delay in response.

Please find the following posts discussing on the similar requirements:

How can we control bot to be opened from multiple tabs by same user

We are having a situation where single user is able to open the bot in multiple tabs and start different chat from all opened tabs. i.e multiple sessions by same user Is there a way we can control this ? either by indicating that the user session is already opened or showing the same view everywhere instead of different chats ? Please let us know how can we achieve above. Thanks,

sessions in wed sdk

Hi, How to implement sessions on webSdk? Does kore.ai have it in the sdk(if yes then is it dependent on the page it is implemented on ) or should it be built from scratch ? Thank you.

Let us know if you need any further information.

Regards,
Yoga Ramya.