Loading icon shown disappears in just 2 seconds

General
1

Hi @Subrahmanyam,

When user enters utterance, loading icon is shown before bot response is given.
This loading icon is hidden in just 2 seconds.

It should appear till the time bot response is shown to the user.

Regards,
Neha Sheikh

2

Hi @nehamsheikh , the loading indicator is shown to user based on the logic webSDK had at chatWindow.js file.This can be configured based on developers requirement.

“typingIndicatorContent” is the key on which the loading indicator is displayed.