loading GIF or Animation in chat window

how to set loading gif animation in chat window, while user is waiting for the bot response

Hello Vignesh,

Thank you for reaching out to Kore.ai Community.
Please note, to set a loading GIF animation in the chat window while the user is waiting for the bot response in Kore.ai, you can customize the Web/Mobile SDK provided by Kore.ai.

This involves modifying the client-side code to show a loading animation during the time the bot processes the user’s input and prepares a response.

Hope this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team