I am trying to do an agent transfer to LiveChat (agent software) using BotKit-8.1 of Kore.ai SDK.
The procedure was referred to the one in the following link.
I think I can get the ngrok server up and running, and the messages from kore.ai are being received well.
However, LiveChat is not receiving any messages.
I’m wondering if there is a problem with the LiveChat API.
For reference, here is the LiveChat API that I am using now.
Can anyone tell me the cause and what I need to do to forward the agent?