Hi,
I am writing to report an issue with connecting LiveAgent to Intercom. The connections have been established, but when I text the bot, I receive both the older conversation and the “connected to agent” message repeatedly.
I have tried the following troubleshooting steps:
- I have checked and confirmed that the connections between LiveAgent and Intercom are correct.
- I have cleared the cache and cookies on my browser.
- I have tried using a different browser.
- I have tried using a different device.
However, the issue persists.
Screenshot for your reference
I would appreciate your assistance in resolving this issue. Thank you for your time and attention to this matter.
I am stuck on this. Can someone assist me?
Hi @abishekkumar ,
Thank you for reaching out to Kore.ai Community.
We are checking on this and will revert back with an update shortly.
Thank you,
Srujan Madderla
Kore.ai Community Team
Hi @abishekkumar ,
We tried analysing the screenshots shared by you.
In the second screenshot we are able to see two responses test agent and test agent1.
For further debugging we would need to check the configurations made.
Could you please share the bot to koresupport@kore.com as a bot developer and the share the bot details here.
We will check the configurations and assist you accordingly.
Thank you,
Srujan Madderla
Kore.ai Community Team
Hi,
I have added my bot account to our channel and attached a screenshot for your reference.
Summary
Bot ID : st-154a9a6c-94b4-5797-b265-0f26057a8760
Hi @abishekkumar,
We have reviewed the bot shared with us and we are suspecting that these are configuration related issues.
Try adding the agent transfer in new dialogue Task rather than using it in Fallback Task.
Thank you,
Srujan Madderla
Kore.ai Community Team
Hi @srujan.madderla ,
I attempted the agent transfer within a new dialogue task instead of utilizing it in the fallback task. However, I am still facing the same issue. I’ve experimented with Livechat Custom (BotKit), LivePerson, and Drift, but I haven’t been able to successfully connect to a live agent using those platforms. However, with this approach, I have managed to establish a connection. Can you please provide a solution for the duplication issue in Intercom service messages, or recommend a more suitable live agent service?
Refrence Screenshot
I am stuck on this. Can someone assist me?
