We have an on-premise koreai setup and created a chatbot for our business flow.
Now we enabled IVR channel for that bot task and configured it in Avaya AVP portal. Can you please let us know how we can utilize KoreAI’s speech to text (ASR) engine and Text To Speech (TTS) in our IVR browser.
As we currently don’t have 3rd party ASR engines like Nuance in our IVR browser, we want to utilize KoreAI’s in built ASR engine for the recognition.
It would be helpful if you can share a sample with that setup.