Important Alert: Update Trusted Certificates for Seamless User Experience
This is to inform you that the Kore.ai certificate used for mutual SSL communication between Kore.ai SaaS (all regions) and customer backend systems via service node implementation will be renewed on May 4, 2025.
We kindly request all customers utilizing mutual SSL implementations in their bots to trust the new Kore.ai certificate by May 3, 2025, to ensure uninterrupted and seamless user experience.
What You Need to Do:
To ensure uninterrupted service and a seamless user experience for your customers, please update your respective backend systems to trust the new Kore.ai certificate on or before May 3rd, 2025 .
How to Update Trusted Certificates:
The new Kore.ai certificate details are provided below for your reference.
You’ll need to import and trust these certificates on your backend systems.
Certificates:
Leaf Certificate:
-----BEGIN CERTIFICATE-----
MIIGzjCCBbagAwIBAgIQCnUlRdcMYHr2pj+jTCQ0+TANBgkqhkiG9w0BAQsFADBZ
MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMTMwMQYDVQQDEypE
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U0FTSEEyNTYyMDIwQ0ExLTEuY3JsMIGHBggrBgEFBQcBAQR7MHkwJAYIKwYBBQUH
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HoZIf+Grhs7eAmpoMBFITYW4
-----END CERTIFICATE-----
Intermediate Certificate:
-----BEGIN CERTIFICATE-----
MIIEyDCCA7CgAwIBAgIQDPW9BitWAvR6uFAsI8zwZjANBgkqhkiG9w0BAQsFADBh
MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3
d3cuZGlnaWNlcnQuY29tMSAwHgYDVQQDExdEaWdpQ2VydCBHbG9iYWwgUm9vdCBH
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JCqVJUzKoZHm1Lesh3Sz8W2jmdv51b2EQJ8HmA==
-----END CERTIFICATE-----
Root Certificate:
-----BEGIN CERTIFICATE-----
MIIDjjCCAnagAwIBAgIQAzrx5qcRqaC7KGSxHQn65TANBgkqhkiG9w0BAQsFADBh
MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3
d3cuZGlnaWNlcnQuY29tMSAwHgYDVQQDExdEaWdpQ2VydCBHbG9iYWwgUm9vdCBH
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MrY=
-----END CERTIFICATE-----
Thank you for your continued trust in Kore.ai