Kore ai bot is not working on kore ai platform, its just showing connecting all time

XO Platform
1

Kore ai bot is not working on kore ai platform, its just showing connecting all time, expecting a quick response. Kindly help.

2

Hello @truptidudhanikar ,

Welcome back to Kore.ai Community.

Could you please elaborate more on the reported issue ?
Also, please share the relevant screenshots of the bot builder so that we can check and assist you accordingly.

Thank you,
Srujan Madderla
Kore.ai Community Team

3

Hi Srujan,

I have created one dummy bot for this testing connection. Whenever I am opening bot window it is just showing connecting, there is nothing in debug window as well.

Attached screenshot for your reference.

Thank you,
Trupti

IMG20240220142616
IMG202402201426161920×1440 173 KB

4

Hello @truptidudhanikar,

Could you please share the HAR file replicating the issue ?

Thank you,
Srujan Madderla
Kore.ai Community Team