Kore.AI Analytic API to get Concurrent Session and active users

**Concurrent session: ** We are looking to get the concurrent session in real time and historical time range to see how many session were active at the same time.

I see that we have session analytic API (https://developer.kore.ai/docs/bots/api-guide/sessions-api/) to find the session history and will we able to get the session in real-time or it gives only historical.

Is it possible to get real-time status which present under dashboard metrics section?

Hello @akumar4 ,

We understand from your request that you want to be able to display in ‘real-time’ or historically at a given point of time the number of session active.

Because the conditions considered for “Concurrency” are ambiguous, thus as of now, it is not part of the dashboard.

Session API can be used to pull session information based on the from and to date and use your logic to calculate the concurrent session count.

Alternatively, if we want to capture the user count, we have User Engagement Trend API (https://developer.kore.ai/docs/bots/api-guide/user-engagement-trend-api/) that can be helpful.

Hope this answers your query.