Hi - We initially defined 2 FAQs with responses. These are just basic “What is” questions. When we tested in botbuilder, the KG was identified. However, when we tested in channels- messenger and web, the utterance fell under “Unhandled Utterance”. We have tried to edit some display message to check if the publishing works, and after we publish the bot, the modified display message (part of dialog task) was indeed reflected. But on the channels, the utterance is still unhandled.
It would appear that the Knowledge Graph was never published to the channels!
What could have been the reason? Kindly advise.