JWT Authorization Failed in Safari with ERR_CERT_AUTHORITY_INVALID error

Hello All,

Some of the users have reported that the JWT authorization issue fails on Safari with ERR_CERT_AUTHORITY_INVALID error

We would like to let the community of Kore.ai users know that the issue is not generic to Kore.ai platform.

The issue is around the certificate validation in the safari browser. There are some issues with specific Mac OS and Safari version combinations.

If someone is facing this issue, we would highly recommend them to if the problem exists in any other Mac machines with different Safari and Mac OS versions. Also, if the bot is embedded or integrated on any website, please ensure to have a valid SSL certificate on the domain.

Some common problems:

Courtesy: @rajasekhar.balla