Hello All,
Some of the users have reported that the JWT authorization issue fails on Safari with ERR_CERT_AUTHORITY_INVALID error
We would like to let the community of Kore.ai users know that the issue is not generic to Kore.ai platform.
The issue is around the certificate validation in the safari browser. There are some issues with specific Mac OS and Safari version combinations.
If someone is facing this issue, we would highly recommend them to if the problem exists in any other Mac machines with different Safari and Mac OS versions. Also, if the bot is embedded or integrated on any website, please ensure to have a valid SSL certificate on the domain.
Some common problems:
https://discussions.apple.com/thread/253234938
https://discussions.apple.com/thread/253259176
Courtesy: @rajasekhar.balla
Hello I am having a similar issue.
POST https://…/api/oAuth/token/jwtgrant net::ERR_CERT_AUTHORITY_INVALID
I am having certificate issue. What is the solution to this? I want to test in in higher environment as well. Do I need to download the certificate, store in my angular application and read it somehow? Or is there another solution?
Hello @alizahasan14 ,
In the above post mentioned the issue is limited to safari browser.
We would like to confirm if you also observe the issue with Safari Browser alone, while it works fine on other browsers.
I believe it is related to virtual machine. My co-worker does not face this issue on his machine. I tried edge and chrome browsers, I have the issue on both browsers.
So I have integrated kore AI chatbot with our application. I tried to login to the application on my co-workers virtual machine, I did not face this issue.
