IVR error debugging

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1

Hi all,

I’ve published the Kore.ai bot using IVR. When testing, I’m entering both pin and secret to talk to IVR, but it just answers with “A serious error has occurred, existing”. Is there any way to understand what this error is and debug it? FYI - the web/chat client is working properly

Thanks

2

Hi Preeti,

As an initial level of troubleshooting, we suggest you to refer to the below documentation and re-check if you have followed all the steps mentioned in the documentation and then test again.

Documentation:

If the issue still persists, please share the bot access with koresupport@kore.com for our review.

Reference:

Regards,
Srujan Madderla

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