IVR bot configuration

XO Platform
2

Hi @marija.kovrlija,

Welcome to Kore.ai Community
Please find the response below.

  1. For the first point, to capture caller’s number, please refer to the information present in the below post.
    https://test-discourse.kore.ai/t/smart-assist-get-callers-phone-number/3227

  2. For the second point, could you pleas elaborate more on the use case ?

  3. regarding the logs storage, those would be stored koreconfig.json file.

  4. Changing TTS voices:
    You can change by adding call control parameters, for more information on Call control parameters Please refer to the below documentation.
    https://developer.kore.ai/docs/bots/bot-builder-tool/dialog-task/voice-call-properties/

Also you can change it from UI on SmartAssist console, please find the reference screenshot below.

image
image1933×913 135 KB

Hope this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team