Issue with Activating and Selecting a New Prompt in Search AI

SearchAssist
1

Hello everyone,

I’m currently working on a project using Search Assist, now known as Search AI. I’m facing an issue where I create a new prompt but can’t select it to be used on the platform. I’ve recorded a video showing this problem, but haven’t received any response from the Core team yet.

Here’s what happens:

1.	I create a new prompt under Generative AI Tools > Prompts Library.
2.	I’m unable to activate the prompt (to set its status to Active).
3.	I can’t select the prompt in Answers > Configurations > Answer Configuration > Answers Generation.

Can someone please guide me on how to add and activate a new prompt in Search AI?

Prompt Configuration.mp4

Thank you for your help!

Kevin

2

Hello Kevin,

Thank you for reaching out to Kore.ai Community.

When you say the below line
“I’ve recorded a video showing this problem, but haven’t received any response from the Core team yet.”

Could you please confirm if you have raised any support ticket ? or reached out to any individual from Kore ?

Thank you,
Srujan Madderla
Kore.ai Community Team

3

Hello Srujan,

Thank you for your prompt response.

I reached out to a contact I have from the LATAM team, but I have not received a response from them yet. I have not created any official support ticket.

Thank you for your assistance.

Best regards,

Kevin

4

Hi Kevin,

We have received a ticket regarding this issue.

We will investigate it and provide a response within the ticket.

Regards,
Pruthvi