Is there ability to mask any data in logs?

[ajay.putti (Ajay)]

In the PII settings window, you will need to enable the PII redaction in order to proceed further.

Redacting Personally Identifiable Information - Kore.ai Documentation

[Subrahmanyam (Subrahmanyam Donepudi)]

Please refer to the below topics for more details:

How to restrict user to enter sensitive data on Chatbot?

@himanshu.goel.mca Is the requirement here is to not allow the user enter sensitive data or redact the user provided information while storing it on the platform and displaying the same to the user? If you were to restrict the user not to provide this info at all, then please frame the logic at the web SDK or Botkit SDK to identify a pattern at onMessage event and notify the user accordingly. If you are looking our for redacting the user provided info, the platform offers PII (Personally Iden…

Is there ability to mask any data sent to customer from chat bot?

The developer could mask or redact the sensitive information provided by end users by enabling the PII (Personally Identifiable information ) settings. The settings allow the developer to define a regular expression after which if the user input matches the pattern, the data is redacted and stored on the platform. Please refer to the below topics and links for more details. https://developer.kore.ai/docs/bots/bot-builder/editing-an-existing-bot/pii-data-masking/ *Note:*Masking can even b…