Is there a support for Live agent hand off – pass context and transcript

[ajay.putti (Ajay)]

The botkit SDK provides few functions which help to get the chat history and passing the context.

Please refer the following community post:

Transfer Chat to Agent

Hi Team, I need help on transferring the chat to the agent. I am new in this topic. So my query is to transfer the chat to the live agent do we need to have an existing chat application. Or kore.ai provide a way to create the chat application for the live agent. I would need help on this as soon as possible.