Is Sentiment Management will work on FAQs Questions

[praveen.r1 (Praveen R)]

We have a FAQ bot that has more than 500 Primary questions and 1500 alternate questions. One of our client asked to implement the “Sentiment Management” for FAQ.

Example: If user asks an resignation FAQ “I like to resign my job”. After providing the FAQ answer. Bot needs to perform Sentiment Management and ask in Sad face to the user.

How can i acheive that in FAQs bot that contains only FAQs.

[yogaramya.mendu]

Hi @praveen.r1,

Our team is working on this and we will let you know soon.

Regards,
Yoga Ramya

[sameera.tumuluri]

Hello @praveen.r1,

Currently, Sentiment management will not work for FAQ’s. However, tonal Analysis will be done for any utterance user enters. Example,

So we can customize the flow using the tone context object. Check out the following post on using the context object.

context.message_tone doesnt work

I’m trying to access context.message_tone and dialog_tone in a message node to evaluate sentiment management. which seems to be not populated even the tone of the utterance is generated. Find below screenshots for reference. [one] [two]

Hope this helps!