Interrupt knowledge to ask for entity

XO Platform
1

Hello,

Is it possible to design knowledge base to have different answers depending on collected entity?
For example, a user asks a question about how to restart their computer; we ask them to select OS, and then show the response depending on the selected entity? - so we interrupted the FAQ with entity collection but upon collecting we continued with the answer?

Thank you!

2

Hi @marija.kovrlija ,

Thank you for reaching out to Kore.ai Community
Please refer to the information present in the below documentation and confirm if that matches with your requirement.

Thank you,
Srujan Madderla
Kore.ai Community Team

3

Hi Surjan,

Thank you, I got another suggestion to use Search Assist to query the data using the collected entity. Is there any documentation that I could use to pass the entity collected in bot to search assist FÂQ and search the conditionals in the questions?

Best regards