Team, I wanted to know if it is possible to direct the bot to a specific intention (greeting for example) with any interaction, word, emoji or greeting that the user says.
You can try configuring small talk to achieve your requirement.
Please refer the following link:
Let us know if it suffices your requirement.
Thanks for your prompt response, I think I did not know how to explain, I have a bot for the WhatsApp channel and I need the bot to be activated and show me a main menu with any interaction made by the user, even if your first message is a greeting or an emoji for example.