Intent not recognized

Hi all,

I want to restrict the user from going in dead end in their conversation, if the intent is not being recognized after three attempt. So I want to display the message saying conversation is not proceeding or something of that sort.
So Is there a way to keep a track of user utterances and if it exceeds trial limit then it should display the message.

Appreciate your help!

Thanks and regards,

You can use default dialog setting to achieve your use case. This is a task that can be invoked each time there is intent not found.
But you can control the behaviour by setting a context level counter. You can increment it in drfault dialog task each time there is intent not found. On hitting a threshold like 3 in your case, a specific flow can be chosen, else it can just show some message.

@yogaramya.mendu please see if you can provide an example of this implementation.

Hi Swagata,

We tried the above steps and it is working. Thank you so much!