Hi Team,
We are experiencing issues with intent detection via speech, while intent detection in chat conversations is functioning correctly.
I have configured the voice call properties, preferences, and call control parameters as per the documentation. However, during voice-based testing (Currently English), the bot consistently routes to the fallback intent. I have attached the execution history logs for your reference, which indicate that intent detection failed due to inactivity, suggesting that speech is not being recognized.
We are currently using Microsoft Azure Speech Services as the bot’s ASR and TTS engine. Could you please review and advise if any configuration adjustments are required?
Looking forward to your guidance.
,
Logs:
{
"debugTitle": "Intent Failed/Abandoned",
"reason": {
"cause": "Failed due to inactivity"
},
"discardCC": {
"isDelete": true,
"skipMessage": false
},
"result": "failtask",
"messageStoreId": "ms-5c30bc48-bf44-50ff-9457-e080263ff109",
"channelId": "st-03260071-6414-574d-a53d-5b4ad010dcb0:cs-a7ad78d8-7a95-5302-819a-3b399aea59b7/2a08ef17-3e76-4758-9eb4-216ef7f89aa4:korevg",
"bot": "OPL Voice Bot",
"botid": "st-03260071-6414-574d-a53d-5b4ad010dcb0",
"task": "Follow up Task",
"botLanguage": "en-US",
"nluLanguage": "en-US",
"taskId": "dg-9a8a5e4f-7f7f-5d2e-a608-19f4e5a30678",
"fields": {},
"intentStatus": "published",
"subType": "dialog",
"channelInfo": "st-03260071-6414-574d-a53d-5b4ad010dcb0:cs-a7ad78d8-7a95-5302-819a-3b399aea59b7/2a08ef17-3e76-4758-9eb4-216ef7f89aa4:korevg",
"input": [],
"identifiedVia": "none",
"entities": {},
"failedNode": "SAT_anyThingElseInput",
"taskContextId": "dcx-17f54d09-f0c3-58bb-b236-15da3cc7b660",
"language": "en",
"channel": "korevg",
"userId": "u-76ec7a36-ae9e-58ee-a819-c57e9f21341a",
"time": "2025-03-01T09:25:12.647Z",
"_id": "f-396e61d4-9d8f-56fb-839b-e15c47fa92a8-1740821112649",
"resourceid": "korastatuslogs",
"entityOrgId": "o-bc8a7dc0-11dd-5c48-b7cc-2b280297dbb8",
"iv": "r5L7xEvcuxSqCL1XbHmj+A==",
"cek": {
"header": {
"alg": "dir",
"enc": "aes-256-gcm",
"kid": "k-ce450c11-57de-5b32-833b-8aeeb5c26491"
}
},
"ire": true,
"NLAnalysis": {
"showNlpAnalysisDetails": false
}
}
