Integration with Genesys Cloud

Hi,

Is it possible to integrate Kore.ai virtual assistant bot with Genesys Cloud for conversational IVR?
If yes, please provide the steps of approach or documentation for the same.

Thanks.

Hello @debasish.mishra :smiley:,

Welcome to Kore Community :clap:

You may find the steps to integrate IVR here: IVR Integration - Kore.ai Documentation

Within builder, you will also find the steps shown at the channel screen when IVR channel is selected.

Hope this helps! Thank you for stopping by!!