Integrating a live person as a channel

[amitha1604 (anny celeste)]

I tried following the documentation but the even after integration the skills created on my live person account isn’t getting triggered

[yogaramya.mendu]

Hi @amitha1604,

Apologies for the delay in response.

Kindly check the below links for more information on the LivePerson channel and configuring for agent transfer.

Adding the LivePerson Channel - Kore.ai Documentation

Live Agent Transfer using LivePerson LiveEngage

Hello Everyone, I added LivePerson Channel and entered required details in the configuration tab. I created an account in LivePerson LiveEngage. Entered all the required information as needed. when I clicked on test it is asking me to contact LivePerson administrator as the bot administrator has to approve this. Attaching the snapshots for your [LivePerson3] [LivePerson2] [LivePerson1] reference. Could you please help here?

Please send us complete details of the issue(screenshots would be helpful).

Regards,
Yoga Ramya

[amitha1604 (anny celeste)]

Thanks for the reply,

We are just getting started with the liveperson integration , we went through the documentation attached above . Is it compulsory to have a live chat to make a live person integration , cant we have live person integration independent of live chat.

[amitha1604 (anny celeste)]

Hi ,

I have configured the live chat accordingly as per the above documenation, but the message isnt captured in the live chat agent room. Please let me know if I am missing anything here