In webhook channel enabled bot, Getting empty response when it comes to service node in a dialog flow

I have 3 message nodes which are working as expected. Unless if I introduce service node with data service call to data table, webhook giving empty response when it reaches to service node.

Hi @klaxmibharath1c ,

Thank you for reaching out to Community.
Could you please share the relevant configuration screenshots.

Srujan Madderla Community Team

Hi Srujan,

We use client machine and can not get screen shots. But to put it in more detail, we use of version 9.2.3. Webhook is enabled with synchronous mode. While we test V2 version in postman, webhook gives a response which looks like below:


Here is payload what we used to request v2 version.

payload = {
“message”: {
“type”: “text”,
“val”: msg,
“attachments”: “”

“from”: {
“id”: userWhatsAppNumber,
“userInfo”: {
“firstName”: firstName,
“lastName”: lastName,
“email”: “”


“to”: {
“id”: “”,
“groupInfo”: {
“id”: “”,
“name”: “”


“mergeIdentity”: “false”


Please kindly let me know if you need more details.

FYI- In 9.2.3 version, We don’t have a checkbox to enable pooling in webhook configurations.

@srujan.madderla Please kindly help us resolving this as early as possible.

Hi Team,

This got resolved, moment when i have enabled BotKit with event OnMessage.