In between on-going conversation different intent is injected However bot still continue with previous dialog

General
1

For example, I have two process one is “create account” and other is “password reset”.
Now user has invoked create account conversation and in between of conversation, user type in reset password however bot continue the conversation for create account and did not identify “Reset password” intent.

2

Hi @a.pandey,

Please set the “Interruption behaviour” at the dialog level as per your requirement to avoid the above behaviour.

https://developer.kore.ai/docs/bots/bot-intelligence/interruption-handling-context-switching-intents/#Hold_and_Resume

You can set the Hold & resume settings at the bot level, dialog level and node level.

Let us know if the above information helps you achieve the appropriate behaviour.

Regards,
Yoga Ramya

3

Hi Yogaramya ,

I tried to Interruption behavior with the option where bot needs to get the confirmation from the user.
My requirement is to add the buttons yes/no with the response.
When I am trying to edit it in java script, << current -intent>> variable is not working .
Please help