Dear Valued Customer,
This is currently applicable only for the users who are using Audio Codes Channel.
If you are currently using the AudioCodes voice channel, Please note it is scheduled to be shut down by the end of July 2025. To ensure continued, uninterrupted service, we strongly recommend that you migrate to our in-house voice channel – the Kore Voice Gateway (KVG) – at the earliest.
Why Migrate to Kore Voice Gateway?
The Kore Voice Gateway is built with enhanced capabilities tailored for the modern contact center. By migrating to KVG, you will benefit from:
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Regular and Timely Updates: Stay current with the latest improvements and security enhancements. -
Exclusive Features: Access powerful features available only on Kore Voice Gateway. -
Support for Channel Override Templates & Call Control Parameters: Flexibly manage call flows with advanced configuration options. -
Better Performance and Reliability: Improved call quality and channel stability. -
Dedicated Support: Faster issue resolution and personalized assistance from the Kore Support team.
How to Migrate
Migrating to the Kore Voice Gateway is simple. We’ve prepared a step-by-step guide to assist you through the process:
Read the full migration guide here:
Migration Process from AudioCodes to Kore Voice Gateway
The guide includes:
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Prerequisites for migration
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Configuration steps
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Testing and go-live checklist
Deadline for Migration: July 31, 2025
To avoid any service disruption, please complete your migration well before the shutdown date.
Need Help?
If you have questions or need assistance with the migration, please reach out to Kore Support via your existing support channels or contact your account manager.