How to identify whether caller given input is DTMF or Speech in IVR channel?
Is there any property in Entity node to find out the caller input type?
Hello @paneendrasakharayapa ,
Welcome to Kore Community!!
On Kore platform end, we only receive input from IVR systems and have no way to identify the original input format. Thus, at present, there is no provision or mechanism to differentiate the inputs based on type.
You may try to check on the IVR system end, for the input type differentiation.