How to update UserID - IVR SmartAssist

SmartAssist
1

Hi

How can I update the userID for a custom value in an IVR call?, then I need to filter by that custom UserID in the Conversational Logs

Thanks & Regards

2

Hello @edson.garcia :smiley:,

Welcome to Kore Community :clap:

We cannot modify UserID, as it is an auto generated uniue ID. Instead, we can use Custom Tags to insert specific indicators for users. These tags can be used as filters for Conversation History. Since this is a SmartAssist Usecase, we can use an Automation node to trigger the script where necessary.

Check out our documentation on Custom tags - https://developer.kore.ai/docs/bots/bot-builder-tool/dialog-task/custom-meta-tags/

Hope this helps. Thank you for stopping by!!

3

Hi Sameera

Thanks for your help, and the Channel User ID? can it be updated?

Thanks