How to take 10 digit input from the user while having pause in it

bavleen.a.kaur · January 30, 2024, 10:39am

Hi,
I want to make an IVR bot where it takes 10-digit input from the user while having pause in it and repeat the user spoken values as a digit.
I tried this taking input through entity node and type as a number while IVR properties as follows.

But still, I am unable to achieve this.
Please guide.

srujan.madderla · January 31, 2024, 5:19am

Hi @bavleen.a.kaur,

Could you please elaborate more on this use case ?

Thank you,
Srujan Madderla
Kore.ai Community Team

bavleen.a.kaur · January 31, 2024, 6:40am

Hi,
In this IVR bot, it will ask for 10 digit input from the user and while providing the input user might say with some 1-2 seconds delay so bot should wait for till the 10 digits is not received from the user and repeat it in the 1,2 not one billion.

In the previous post I shared the ss but i’m not able to achieve this.
Please guide.

sridhar.yellayi · March 13, 2024, 8:11am

Hi @bavleen.a.kaur

Please add another call control param as follows -
sttProvider - my_google

also please set the entity type to string and confirm if that works

bavleen.a.kaur · June 20, 2024, 3:01pm

Hi @sridhar.yellayi
Sorry for delay
I tried this but it didn’t work can you suggest how to take input from user while having pause in it.

Thanks

bavleen.a.kaur · June 24, 2024, 12:11pm

Hi Team,
@srujan.madderla @sridhar.yellayi
Please suggest how to take input from user while having pause in it.

Thanks