How to show welcome message on Jabber/MS teams

XO Platform
1

Hi,
Please tell me how to show welcome message when integration the chatbot with Jabber/Ms teams .The message should come when the chatbot is clicked.

Thanks
Vidhu

2

Dear Vidhu,

Thanks for reaching out to Kore.ai Community.

Since Cisco Jabber and MS Teams are persistent channels we might not be able to configure the welcome message in our platform. The platform needs to get a click event by the channels to initiate the welcome event and show the message on the channel. Unless we get the click event the bot would not respond with the welcome message.

Like Facebook Messanger, Telegram and Telephony we don’t think that MS Teams and Jabber have the click event triggering feature so that the Bot can receive the same and initiate a Welcome event.

Hope this helps.

Thanks & Regards,
Kore.ai Technical Support Team

3

@awasthividhu
Please note that welcome message and on-connect messages are two different things.
https://developer.kore.ai/docs/bots/advanced-topics/event-based-bot-actions/#Event_Types
“Welcome” event is for any channel and is shown to a “new” user (who talks to a given bot for the first time - after that it wont display) only “once”.

“on connect” event is only applicable for Kore-web SDK / mobile channel.

You will find a few supported event types for specific channels in above documentation.

cc: @Raman