Hi Team,
Is there any way we can set intent runtime in SmartAssist without using conversional Input and universal bot will automatic take that intent and route based on that intent.
Thanks in advance.
I often connect Smart Assist directly to an automation without a message or conversational input node in the experience flow. In the example below, I collect the callerID information from the incoming call and then connect the caller to the 'Welcome" message that was build as a dialog in the bot automation. You select the bot first and then the available flows populate the use case list. My welcome task asks “how can I help you today?”
Tip: dialog flows designated as subroutines will not show in the use case list and cannot be selected.
Be sure to add an intent to your welcome message node so it will wait for a response.
Thanks @john.nicholson . I will try this. can we also try Dynamic Intent Node in welcome task to avoid branching. If yes what are the advantage and disadvantage of that.
will it work based on Utterances or it will be only used with Intent name.
can you please guide me on this.
Thanks