We are going to set agent transfer line in the middle of conversation via API call. For now, we’ve set in SmartAssist using agentUtils. Is there any way to set agent transfer number within XO platform?
Thank you in advance.
Best,
Hello Justin,
Thank you for reaching out to Kore.ai Community
Please note, XO platform relies on pre-configured Agent Transfer integrations instead of dynamic API calls.
These integrations connect your virtual assistant with various agent console systems.
You can enable and configure integrations for different channels like Live Chat or Zendesk.
- Agent Transfer Node:
Within the dialog task of your bot builder, you can add an “Agent Transfer” node.
This node facilitates the handoff to the agent system based on the configured integration.
Here are some resources that can help you set up Agent Transfer in XO platform:
- Agent Transfer Integrations: https://developer.kore.ai/docs/bots/bot-builder-tool/dialog-task/working-with-the-agent-transfer-node/
- Agent Transfer Node: https://developer.kore.ai/docs/bots/bot-builder-tool/dialog-task/working-with-the-agent-transfer-node/
Hope this helps.
Thank you,
Srujan Madderla
Kore.ai Community Team