How to repeat number entered as a phone number in smart assist

SmartAssist
1

In smart assist we are taking input as a 10 digit phone number in IVR digital input and while repeating in message prompt as {{context.steps.nodename}} it says 9 billion… not treating as a phone number. Is their any way we can repeat as phone number ?

2 Likes
2

Hi @bavleen.a.kaur I think you are trying to use number entity. Please try Phone number entity.

3

how can I do it for a general number? lets say the bot is confirming the given ID number from the caller.
if the ID is “100” the bot will say one hundred
how can i let the bot say “1” “zero” “zero”

4

I am new to platform and facing same issue.
Do you know the solution?

5

Hello @shiva.gupta ,

Please follow the below mentioned steps in order to convert ‘text to digits’

  1. Create entity node with the type set to “Number.”
  2. Navigate to IVR properties > Grammar within the entity node.
  3. Add the the below provided Google class token into the entity node’s grammar:
    $OOV_CLASS_DIGIT_SEQUENCE

I have tested this and was able to get the expected response.

image
image1026×616 71.9 KB

Hope this helps :grinning:

1 Like
6

Hi,
Will this $OOV_CLASS_DIGIT_SEQUENCE also works for smart assist gateway instead of audio codes?

7

Hello @bavleen.a.kaur ,

Yes the class token will work for smart assist voice gateway as well. You will need to switch to SmartAssist Gateway instead of AudioCodes.

Adding screenshot for reference,

image
image498×627 28.1 KB