How to rate the agent In contact center ai

Agent Platform
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1

I want to rate the agent based on the call history. For this i want to make the form just like agent have start with good morning or not like multiple mcq.How can we do this in kore.ai

2

Hi @jitenderd ,
Thankyou for reaching out to the kore.ai community.
I understand that you would like to rate the agent based on the call history and capture this through a form whether the agent started with a greeting like Good morning.

To assist you better, could you please confirm who will be filling out the form whether the customer, a supervisor, or someone else? Also, if you can share more details about your use case and requirements, we can guide you accordingly.