I want to implement following scenario.
I am chatting with Bot. All of sudden because of some issue I disconnected from Bot (reason may be I closed the Bot Interface, Internet Connection drops etc). In this case I want to generate SalesForce Case with Status as Cancelled. What are the different ways I can achieve it?
Can I read the session between conversation?
How do I identify that Session is no more alive?
Can I write some handlers or Webhook around it?
Please reply something on this topic. I am eagerly waiting for it.