How to enable the bot for auto-training (self learning) from the Live agent conversations?


(Yoga Ramya Mendu) #1

How to enable the bot for auto-training (self learning) for the questions that have been asked by the users and answered by the live agents over the time?


(Subrahmanyam Donepudi) #2

We will only need to go with the supervised learning approach for now. Meaning, consolidate the “intent not found” and add them to the intended tasks of dialog.

Autotrain setting is available at NL settings which would add the successfully identified user utterances as ML utterances. This flag is disabled by default and developer can toggle it ON to optimize the ML engine.